Library Online Resources: Outage Alerts, Known Problem/Issues and Solutions   Tags: database errors, technological problems  

Problem: Hoover's Online is asking for a login from off-campus.

Problem:  Sending emails from Books in Print using a university email address
Solution:  Use a non university email address in the FROM: field (bip@bowker.com)

Problem: Persistent Links in Ebscohost databases not working correctly

Solution:  Ebsco support has been contacted (11/16/12)

ERIC Documents not accessible.  Statement from ERIC:

Dear ERIC Community,

We have currently disabled access to many ERIC full-text PDFs due to the discovery of personally identifiable information in some documents. A team is in place to check each PDF to see if it contains personally identifiable information. Due to the quality of many of the documents, a large portion of the search has to be done by hand. This will take several weeks, but our primary concern is to protect the privacy of individuals.

To minimize the burden on our users, we will prioritize searching the PDFs that users request. If you would like to request a PDF to be returned online, please fill out this form, which requires only the document's ERIC record number and your email address. Full-text PDFs will be returned on a rolling basis. We will be posting the list of newly released documents here.

We are sorry for the inconvenience and want to thank you for bearing with us through this unexpected delay.

The ERIC Team